Shipping policy

Shipping Policy

Last Updated: September 2026

FoliviaX™ ships products through our international fulfillment network using tracked air freight. We strive to provide reliable and transparent delivery for every order.

1. Order Processing

  • Standard Processing: Orders are generally processed and prepared for dispatch within 1–3 business days following payment and order confirmation.
  • Peak Seasons: Processing may require additional time during public holidays, promotional events, or periods of exceptionally high order volume.

2. Shipping Method

  • All orders are shipped via tracked international air freight to ensure fast and secure transit.
  • Once your package has entered the carrier's network, you will receive an automated shipping notification with your tracking number via email.

3. Estimated Delivery Time

For U.S. addresses, the standard estimated delivery timeframe is:

Estimated Delivery: 10–14 Business Days

Please note: Delivery times are estimates and cannot be guaranteed. Actual transit times may vary depending on customs processing, regional carrier logistics, adverse weather, holiday operations, or other circumstances outside our control.

4. Shipping Costs & Customs Duties

  • Free Shipping: FoliviaX™ currently offers Free Shipping to eligible destinations.
  • DDP (Delivered Duty Paid): For eligible orders, all applicable import duties, taxes, and customs clearance fees are fully covered by FoliviaX™. You should not incur any additional import or customs charges upon delivery.
  • Non-DDP Destinations: If a specific destination is not eligible for our DDP service, we will communicate any applicable terms and requirements before order fulfillment whenever possible.

5. Order Tracking

  • Tracking information is automatically sent to the email address provided during checkout as soon as your parcel is dispatched.
  • Please allow 24–48 hours for tracking updates to populate after the package enters the carrier’s scanning facility.

6. Delivery Delays

While we work closely with our freight partners to meet delivery estimates, occasional delays may arise from:

  • Customs inspection and processing
  • Local carrier capacity and transfer delays
  • Severe or hazardous weather conditions
  • National and public holidays
  • Global transportation disruptions
  • Incomplete or incorrectly formatted shipping addresses

If your tracking status has not updated for an extended period or exceeds our estimated delivery window, please reach out to us at: support@foliviax.com

7. Incorrect Shipping Information

  • Customers are responsible for verifying that all shipping details provided at checkout are complete and accurate.
  • If a package is returned, lost, or delayed due to an incorrect or incomplete address provided by the customer, additional reshipment or handling fees may apply.

8. Contact Us

If you have any questions regarding your shipment, delivery status, or tracking details, please contact our support team:

  • Brand: FoliviaX™
  • Support Email: support@foliviax.com
  • Response Time: Typically within 24–48 business hours