Contact Us
We’re Here to Help
Have a question about a FoliviaX™ product, your order, shipping, returns, or warranty coverage? Our customer support team is here to assist you.
Customer Support
Email: support@foliviax.com
Response Time: We aim to respond within 24 business hours, Monday–Friday.
How We Can Help
We are happy to assist you with:
- Product specifications and technology details
- Choosing the right hair growth system for your needs
- Order status and package tracking
- Shipping and delivery inquiries
- 1-Year Limited Warranty support and troubleshooting
- Returns, exchanges, and refund assistance
- Technical guidance and device care
Before Contacting Us
To help us resolve your inquiry as quickly as possible, please include the following details in your message:
- Your full name
- Order number (if applicable)
- The email address associated with your purchase
- A clear, concise description of your question or issue
For technical or warranty support, attaching clear photos or a short video demonstrating the issue will help our team provide a faster resolution.
Warranty Support
All authentic FoliviaX™ devices are covered by our 1-Year Limited Warranty covering applicable manufacturing defects and hardware performance.
If you experience any operational difficulties with your device, please reach out to us before shipping the product back. Our support team will troubleshoot the issue and provide authorized return or replacement instructions.
Business & Partnership Inquiries
For wholesale distribution, media requests, or strategic partnership inquiries, please contact:
Email: support@foliviax.com
We appreciate your interest in FoliviaX™ and look forward to assisting you.
Thank you for choosing FoliviaX™.