Refund & Return Policy

Last Updated: September 2026

At FoliviaX™, we want you to feel confident when purchasing from us. This policy explains when a product may be returned and how refunds or replacements are handled.

1. 30-Day Return Policy

You may request a return within 30 days of delivery if the product meets the applicable return conditions.

To be eligible for a return due to personal preference or change of mind, the product must be:

  • Unused
  • Unopened
  • In its original packaging
  • In its original, sellable condition

Examples of eligible personal-preference returns include changing your mind, accidentally ordering the wrong item, or deciding that the product is no longer needed.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us immediately at:

Email: support@foliviax.com

Please include your order number along with clear photos or video documentation showing the issue. Depending on the circumstances, we will provide:

  • Replacement parts or accessories
  • A complete replacement device
  • Repair or other appropriate resolution
  • A refund when applicable

We review each case individually based on the nature of the issue and applicable warranty terms.

3. Return Shipping

For returns initiated due to personal preference, change of mind, or ordering the wrong item, the customer is responsible for all return shipping costs.

Because FoliviaX™ products ship through an international fulfillment network, return shipping expenses may vary depending on your location. Please contact our support team prior to shipping any return. Do not send items back without official return authorization and instructions.

For items that arrive damaged, defective, or incorrect upon delivery, FoliviaX™ will provide dedicated return or replacement instructions.

4. Non-Returnable Products

For hygiene, safety, and electronic device integrity, we cannot accept returns of products that have been:

  • Opened, worn, or used
  • Damaged through misuse, negligence, or improper handling
  • Modified, disassembled, or altered
  • Returned without the original packaging, cords, or accessories
  • Returned after the 30-day return window has passed

These restrictions do not limit statutory consumer rights provided under applicable local laws.

5. Refund Processing

Once your authorized return is received and inspected at our fulfillment facility, we will notify you of the approval status.

Approved refunds are processed back to your original payment method. Please allow approximately 5–10 business days for the funds to reflect on your statement, depending on your card issuer or banking institution.

6. 1-Year Limited Warranty

All authentic FoliviaX™ devices include a 1-Year Limited Warranty covering manufacturing and hardware defects from the date of delivery.

The limited warranty does not cover damage resulting from accidents, drops, unauthorized repairs, liquid damage, misuse, or normal cosmetic wear and tear. For warranty service or claims, please contact:

Email: support@foliviax.com

7. Contact Us

If you have any questions regarding returns, refunds, replacements, or warranty support, please reach out to our customer care team before returning any item:

FoliviaX™ Support
Email: support@foliviax.com