Refund policy

Refund & Return Policy

Last Updated: September 2026

At FoliviaX™, we want you to feel confident when purchasing from us. This policy explains when a product may be returned and how refunds or replacements are handled.

1. 30-Day Return Policy

You may request a return within 30 days of delivery if the product meets the applicable return conditions.

To be eligible for a return due to personal preference or change of mind, the product must be:

  • Unused and in its original condition
  • Unopened with all factory seals intact
  • Complete in its original packaging with all included parts and accessories

Examples of eligible personal-preference returns include changing your mind, ordering the wrong product, or deciding the item is no longer needed.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the incorrect product, please contact us as soon as possible:

  • Email: support@foliviax.com
  • Required Details: Please include your order number and, when applicable, clear photos or videos showing the issue.

Depending on the circumstances, we will provide an appropriate solution:

  • Replacement parts
  • A brand-new replacement product
  • A repair or other appropriate solution
  • A refund when applicable

We review each case based on the nature of the issue and applicable warranty or return terms.

3. Return Shipping

  • Personal Preference Returns: For returns requested due to change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for all return shipping costs.
  • International Fulfillment: Because our products are shipped from an international fulfillment network, return shipping costs may vary depending on your location.
  • Important: Please contact our support team before sending any return. Do not ship a product back without receiving return instructions and approval from us.
  • Damaged or Incorrect Orders: For items that arrive damaged, defective, or incorrect, FoliviaX™ will review the case and provide prepaid return or replacement instructions when applicable.

4. Non-Returnable Products

For hygiene, safety, and product protection reasons, we generally cannot accept returns of products that have been:

  • Opened or used
  • Damaged through misuse, neglect, or improper handling
  • Modified, altered, or repaired by unauthorized parties
  • Returned without the original packaging or missing accessories
  • Requested after the applicable 30-day return window

These restrictions do not limit statutory rights you may hold under applicable local consumer protection laws.

5. Refund Processing

  1. Inspection: Once an approved return is received and inspected at our facility, we will notify you whether your refund has been approved.
  2. Payout Method: Approved refunds will be issued to your original payment method.
  3. Processing Timeline: Please allow approximately 5–10 business days for the refund to be processed after approval. The time required for funds to reflect in your account may also depend on your payment provider or banking institution.

6. 1-Year Limited Warranty

All FoliviaX™ devices are covered by a 1-Year Limited Warranty against eligible manufacturing defects, subject to applicable warranty terms.

  • Exclusions: The limited warranty does not cover damage caused by misuse, improper handling, unauthorized modifications, accidents, water damage, or normal wear and tear.
  • Warranty Support: For warranty claims or questions, please contact support@foliviax.com.

7. Contact Us

If you have questions about a return, refund, replacement, or warranty claim, please reach out to us before shipping any product back:

  • Brand: FoliviaX™
  • Email: support@foliviax.com
  • Support Hours: Monday – Friday (Responses typically within 24–48 business hours)