Contact information
Contact FoliviaX™
We’re Here to Help
Have questions about our hair growth systems, your order, shipping, returns, or warranty coverage? Our dedicated support team is here to assist you throughout your entire journey with FoliviaX™.
Customer Support Channels
| Channel | Contact Details |
|---|---|
| support@foliviax.com | |
| 📞 Phone | +86 133 3339 0439 |
| +86 133 3339 0439 |
Our team aims to respond within 24 business hours, Monday–Friday.
Need Help With an Order?
If you are inquiring about an existing order, please include your order number in your message so we can locate your record and assist you promptly.
We can help you with:
- Product details and device specifications
- Choosing the right hair growth system for your needs
- Order status, tracking, and fulfillment updates
- Shipping, delivery, and customs questions
- Returns, replacements, and refunds
- 1-Year Limited Warranty claims
- Technical support, product care, and routine usage
Before Contacting Us
To help us resolve your inquiry as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- The email address used at checkout
- A brief description of your question or issue
- (For technical inquiries) Clear photos or a short video demonstrating the issue
Warranty & Technical Support
All eligible FoliviaX™ devices are covered by our 1-Year Limited Warranty against qualifying manufacturing defects and hardware malfunctions.
Important: If you experience any technical issues with your device, please contact our support team before shipping the product back. We will diagnose the problem and provide instructions for the next steps.
Business Information
- Operating Company: Chengde Lanshi Electrical Technology Co., Ltd.
- Business Address: Room 201, 2nd Floor, Building S14, Longshangcheng Community, Anzhou Subdistrict, Longhua County, Chengde City, Hebei Province, China 068150
- Customer-Facing Brand: FoliviaX™
FoliviaX™ is an independent consumer brand focused on at-home hair growth and light-based scalp care technology.
Business & Partnership Inquiries
For wholesale, distribution, affiliate, or media inquiries, please reach out to:
support@foliviax.com
Thank you for choosing FoliviaX™.