Shipping Policy
Last Updated: September 2026
FoliviaX™ ships products worldwide through our international fulfillment network using tracked, reliable air freight.
1. Order Processing
Orders are generally processed and prepared for dispatch within 1–3 business days following payment verification and order confirmation.
Please note that processing times may take slightly longer during holidays, promotional periods, or high-volume seasonal events.
2. Shipping Method
All FoliviaX™ orders are shipped using fully tracked international air freight to ensure timely and secure transit.
Once your parcel has been handed over to the carrier, a dispatch confirmation email containing your tracking number will be sent automatically.
3. Estimated Delivery Time
For U.S. addresses, estimated delivery transit time is generally:
10–14 business days
Please note that delivery windows are estimates rather than guaranteed dates. Actual arrival times may vary based on international customs processing, carrier capacity, severe weather events, or local postal schedules.
4. Shipping Costs & Import Duties
FoliviaX™ currently offers free standard shipping to all eligible primary destinations.
For eligible destinations, applicable import duties, customs clearance charges, and taxes are covered directly by FoliviaX™ (DDP - Delivered Duty Paid). You will not be charged unexpected import fees or brokerage charges upon delivery.
If a remote destination is not eligible for DDP service, our customer care team will notify you of applicable terms prior to order dispatch.
5. Order Tracking
Once your order has been dispatched, tracking details will be emailed to the contact address entered during checkout.
Carrier tracking portals typically require 24–48 hours to display live scan events after the label is generated and scanned into the sorting facility.
6. Delivery Delays
While we work closely with tier-one shipping partners to ensure swift delivery, unforeseen delays may occasionally occur due to:
- Customs inspections and regulatory clearances
- Carrier logistics backlogs or holiday congestion
- Severe weather disruptions and flight cancellations
- Incomplete or inaccurate delivery address details
If your tracking updates remain stagnant for an extended period, please reach out to our team at:
Email: support@foliviax.com
7. Address Accuracy & Reshipments
Customers are responsible for providing complete, accurate shipping and contact details at checkout.
If a package is returned to our fulfillment warehouse due to an incomplete address, failed delivery attempts, or refusal of delivery, additional reshipment or handling fees may apply before a replacement can be dispatched.
8. Contact Us
For any questions regarding order status, shipment tracking, or delivery assistance, please contact our support team:
FoliviaX™ Customer Support
Email: support@foliviax.com